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Next to the bottom line, the
forecast drives budgeting, resource allocation, investment, positioning,
strategic planning and promise to shareholders. An accurate forecast
can always lead to a sound company, but when it is inaccurate, there
is always trouble. Multiple components contribute to a sound forecast.
It starts with hiring, managing and motivating a top performing sales
team.
Achievence provides strategy and hands-on development to
help sales teams meet the critical performance objectives of a sound
business forecast. Every Achievence engagement begins with a complete
sales audit. During this audit, the sales team itself is interviewed
and the associated sales processes, tools and systems are examined.
Although there are hundreds of components to consider when building
a successful sales team, we have found some current conventional wisdom
concepts to be ineffective and often counterproductive.
Hiring Practices
Often, companies require specific backgrounds
from their sales candidates that include learned or acquired capabilities,
such as a candidates industry experience, past quota performance,
Rolodex, and relationships with potential buyers. Yet these criteria
have little to do with the likelihood that a sales candidate will
be successful. In a recent Achievence survey of more than 1,000 sales
people, only 22% achieved quota goals within two years of their start
date (only 8% in venture backed, start-up technology companies). Standard
hiring practice led to a failure rate of nearly 80%.
Compensation, Territory and Quota Objectives
Compensation should encourage the right behaviors
from the sales team and be properly weighted between base and performance
components. Territories should be managed for maximum production.
This means reconsidering geographic lines in favor of aligning strengths
of client types with the appropriate sales person. Quotas often need
addressing, as single objectives can be stifling and are often not
properly reverse engineered. Finally, performance appraisals must
be carefully developed to include quantitative and qualitative objectives,
not just sales and revenue results.
Sales Force Automation and Forecasting
All sales info must be captured and managed
through an effective and easy-to-use sales force automation tool.
This tool must not be seen by the team as simply a method, used by
management, of monitoring sales activity. It must also provide business
intelligence that helps the sales people and the organization become
better at achieving predictable and repeatable sales results. The
forecast portion must also have prediction criteria that are clearly
defined with close attention to progression and buying motivators. |
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